Updating and upgrading Milestone XProtect VMS

Milestone XProtect has multiple version updates every year, and has a range of products to fit the customer’s security needs. This course covers how to update and upgrade XProtect VMS.

After completing this course, integrators will be able to:

• Perform version updates and product upgrades.
• Save a configuration backup.
• Update a distributed VMS deployment.
• Install additional XProtect components.
• Validate installations and configurations.

Backing up and Restoring XProtect VMS

For many customers, the surveillance system is mission critical. It is important to easily back up and restore a system's configuration should an unforeseen event occur.

After completing this course, system integrators and administrators will be able to:

• Describe the baseline skills needed to back up an XProtect System.
• Back up configuration.
• Explain that the configuration is stored in SQL.
• Describe the skills needed to restore XProtect to a previous version.
• Launch SQL Management Studio.
• Uninstall XProtect.
• Reinstall previous version.
• Restore configuration.

Configuring the XProtect System Monitor

The XProtect Smart Client System Dashboard provides customers with real-time system status with a tile-based dashboard that allows them to respond proactively to problems. This eLearning course covers how to configure and use the System Monitor.

Troubleshooting and Securing XProtect VMS with Server Logs

The Server Logs node in the XProtect Management Client can help System Administrators track VMS activity, troubleshoot problems, and secure their systems. In this course, you use server logs to maintain system health.

After completing this course, system administrators will be able to:

• Adjust log settings and retention times to comply with organizational requirement.
• Identify server log components.
• Apply and clear log filters.
• Use System logs to view hardware, software, or communications activity.
• Use Audit logs to monitor configuration changes and operator activity.
• Use Rule-triggered logs to create customized log messages.
• Export log entries for documentation.

Troubleshooting Network Connectivity in XProtect VMS Solutions

The Command Prompt, Windows Task Manager, and XProtect server status logs are used to troubleshoot login and connectivity issues. In this course, you troubleshoot connectivity issues in an XProtect VMS installation, using basic troubleshooting tools.

After completing this course, system integrators and administrators will be able to:

• Diagnose and resolve a user login issue.
• Diagnose and resolve a Recording Server connectivity issue.
• Diagnose and resolve a device connectivity issue.

Engaging Milestone Technical Support

The ability to troubleshoot problems and quickly solve technical issues is a top priority for many end customers. In this course, you use key Milestone support resources and support tools for troubleshooting technical issues. You also walk through the steps of creating a new support case with Milestone Technical Support.

After completing this course, Partner integrators and learners in a support role will be able to:

• Locate popular Milestone support resources.
• Use key Milestone support tools.
• Create a technical support case with the Milestone Support team.