Instructor Led Classes

The Instructor-led classes are in depth training through hands-on exercises combined with dialogue and knowledge sharing.

Smart Client

Smart Client Skills

This two-day instructor-led training introduces Operators, Investigators, and Supervisors to XProtect® Smart Client in realistic scenarios. The class consists of a series of hands-on exercises where students practice viewing live video, searching and exporting recorded video, and configuring XProtect Smart Client.

View the Smart Client class agenda here.  
See More Class Schedule

2 days
Target Audience

Operators responsible for viewing live video. Investigators searching, reviewing, and exporting recorded video. Supervisors responsible for configuring Smart Client views.

Content Areas Covered
  • Work with cameras and views
  • Explore PTZ and fisheye cameras
  • Apply bookmarks and privacy masks
  • View recorded video with independent playback
  • Monitor a site with maps and alarms
  • Review an incident with playback and evidence lock
  • Use Smart Map to monitor multiple sites
  • Export video in MKV and AVI formats and create a PDF report
  • Explore Smart Search
  • Export video in XProtect format
  • View video in XProtect Smart Client Player
  • Manage views and groups

This class is available in-person or online.

Online Technical Requirements
  • Internet access
  • 1Mbit/s available download and upload bandwidth
  • Internet latency of 900 or less (700 or less is recommended)
  • Headset or speakers (microphone not required)
  • 17-inch monitor or larger
  • Internet browser

XProtect

Introduction to XProtect Technician

This 2-day instructor-led training is designed to equip you with the knowledge and confidence needed to succeed in the Technical Configuration Level 1 class.

In a comfortable learning environment, you will explore Windows settings, networking fundamentals, and key Milestone concepts. Guided by an experienced instructor, you will gain new skills through practical exercises, including completing a single-server installation of XProtect.

By the end of the class, you will feel empowered, confident, and ready to embark on your exciting XProtect journey!

View the Introduction to XProtect Technician class agenda here.  
Take the Quiz

Take this optional quiz to help you determine whether to start with the Introduction to XProtect Technician class or jump directly into the Milestone Technical Configuration Level 1 class. At the results page, a recommended path of learning will be provided based on your score.

See More Class Schedule

2 days
Target Audience

Students with limited experience in networking and Windows environments, including security and surveillance professionals transitioning from analog to IP-based systems.

Content Areas Covered
  • Navigate and personalize the Windows interface with confidence
  • Use essential Windows tools and services that support XProtect
  • Understand core networking concepts used in video security systems
  • Identify and explain IP addresses and how devices connect
  • Recognize the key components that make up the XProtect system
  • Install a single-server XProtect system

This class is available online.

Online Technical Requirements
  • Internet access
  • 1Mbit/s available download and upload bandwidth
  • Internet latency of 900 or less (700 or less is recommended)
  • Headset or speakers (microphone is optional)
  • 17-inch monitor or larger
  • Internet browser, such as Chrome or Edge; Firefox browser is NOT supported

Milestone Technical Configuration Level 1

This three-day instructor-led training introduces students to real-life scenarios that use core features of the Milestone XProtect® Corporate VMS. During this class, students will complete hands-on exercises to install and configure an XProtect Corporate VMS installation. Step-by-step instructions and a professional facilitator will guide students as they configure the XProtect Corporate VMS to meet customer business needs. A final class project allows students to practice and demonstrate their skills in a more independent environment, but with continued support from the facilitator.

View the Milestone Technical Configuration Level 1 training workshop agenda here.  
Take the Quiz

Take this optional quiz to help you determine whether to start with the Introduction to XProtect Technician class or jump directly into the Milestone Technical Configuration Level 1 class. At the results page, a recommended path of learning will be provided based on your score.

See More Class Schedule

3 days
Target Audience

Field technicians who are responsible for installing and configuring video surveillance systems are encouraged to attend this class.

Recommended Milestone eLearning

It is strongly recommended that you review eLearning courses prior to taking TC1 in order to be successful with the hands-on exercises and class discussions. These eLearning courses cover fundamental knowledge and skills with cameras, networks, and storage devices.

The TC1 Pre-Class Coursework provides essential knowledge to review before taking the TC1 class. The Integration Technician training track provides valuable information and explores topics from the TC1 class even further. Please see the eLearning Courses section of the Milestone Partner Learning Portal.

Content Areas Covered
  • System Components Overview
  • Configure the Network and Server to Support the Customer’s Requirements
  • Install Milestone VMS Components
  • Configure the Acme Retail HQ Recording and Storage Settings
  • Add Devices to the Acme Retail HQ Recording Server
  • Configure Hardware and Devices
  • Rules introduction
  • Configure and Use Events
  • Configure a Smart Wall
  • Configure Roles and Users
  • Define alarms
  • System Options, System Monitoring, and Log Files
  • Install and Configure the Acme Retail HQ XProtect Mobile Server
  • XProtect Server Service/Upgrade/Expansion Proficiencies
  • Milestone Deployment Assistant

This class is not required prior to taking the Milestone Certified Integration Technician (MCIT) certification assessment but is recommended as preparation. We also recommend reviewing the MCIT Study Guide which provides insight into the knowledge and skills required and how to best prepare for the Milestone Certified Integration Technician (MCIT) online assessment.

This class is available in-person or online.

Online Technical Requirements
  • Internet access
  • 1Mbit/s available download and upload bandwidth
  • Low latency (high-latency satellite internet not recommended)
  • Headset or speakers (microphone not required)
  • 17-inch monitor or larger.
  • Internet browser

Milestone Technical Configuration Level 2

This three-day instructor-led training introduces students to real-life scenarios that use advanced features of the Milestone XProtect® Corporate VMS. During this class, students will complete hands-on exercises to expand an existing XProtect Corporate VMS installation. Students will be introduced to tools and techniques which streamline deployment, automate tasks, and enable advanced configuration and maintenance. Students will gain skills in handling challenging scenarios and complex business needs.

View the Milestone Technical Configuration Level 2 workshop agenda here.  
See More Class Schedule

3 days
Target Audience

Milestone Certified Integration Technicians (MCITs) who are responsible for installing and configuring advanced features in high-complexity, video surveillance systems are encouraged to attend this class.

REQUIREMENT: A current Milestone Certified Integration Technician (MCIT) certification is required before taking this class.

Content Areas Covered
  • Prepare the network and management servers for failover clustering
  • Install management servers and configure failover cluster
  • Install clients and recording servers
  • Add hardware via scripting and configure recording server failover
  • Perform advanced device configuration
  • Implement advanced role-based security
  • Optimize XProtect® Smart Client login, startup, and navigation
  • Configure advanced system behaviors
  • Unify primary and remote sites using Milestone Federated ArchitectureTM
  • Perform VMS maintenance

This class is not required prior to taking the Milestone Certified Integration Engineer (MCIE) online certification assessment but is recommended as preparation. We also recommend reviewing the MCIE Study Guide which provides insight into the knowledge and skills required and how to best prepare for the Milestone Certified Integration Engineer (MCIE) online assessment.

This class is available in-person or online.

Online Technical Requirements
  • Internet access
  • 1Mbit/s available download and upload bandwidth
  • Internet latency of 900 or less (700 or less is recommended)
  • Headset or speakers (microphone not required)
  • 17-inch monitor or larger
  • Internet browser

Solution Design

Milestone Solution Design

The Milestone Solution Design class uses a combination of online tools and cloud labs to help you learn how to design a Milestone XProtect® VMS to specifications. During the class, you will play the role of a solution designer for a Video Management Software (VMS) integration company called Techsmart.

This class provides attendees with the knowledge and skills to design Milestone XProtect VMS surveillance systems that effectively support customers’ surveillance objectives. This class is designed to empower our partners to use Milestone design resources to consistently meet their customers’ needs and exceed their expectations.

A professional facilitator guides attendees and provides topical expertise as well as Milestone best practices.

Attending this workshop helps prepare you to take the Milestone Certified Design Engineer (MCDE) online assessment.

View the Milestone Solution Design training class agenda here.  
See More Class Schedule

2 days
Target Audience

The target audience includes security and surveillance professionals who have the direct responsibility to design Milestone surveillance systems, as well as technical sales professionals who want to better understand and position the Milestone Advanced platform to their customers.

This training workshop is not required prior to taking the Milestone Certified Design Engineer (MCDE) online certification assessment but is recommended as preparation. For learners looking to earn the MCDE online assessment after attending class, we recommend first reviewing the MCDE Study Guide, as it provides insight into the knowledge and skills required and how to best prepare for the certification assessment.

Class Learning Objectives
  • Collect a customer’s surveillance objectives by asking design related questions and translate them into technical design requirements.
  • Create design specifications by recognizing Milestone hardware components, design installation types and software product capabilities.
  • Produce hardware calculations using Milestone design tools to see a full list of hardware recom¬mendations for a desired solution design.
  • Complete the solution design process and submit a winning bid to your customer by accessing Milestone design support resources.

This training workshop is available in-person or online! Contact your local Learning & Performance team for more information.

Online Technical Requirements
  • Internet access
  • 1Mbit/s available download and upload bandwidth
  • Low latency (high-latency satellite internet not recommended)
  • Headset or speakers to hear the instructor (a microphone is recommended)
  • The Firefox internet browser is NOT supported. Use another browser such as Chrome or Edge.
sdintroxptechtc1tc2sc