Communicating the value of XProtect Remote Manager
XProtect Remote Manager provides a VMS system health overview for all sites that are Internet-connected and have Milestone Care Plus in one single view. This eLearning describes the benefits and current capabilities of XProtect Remote Manager.
After completion, you will be able to:
- Describe the requirements and benefits of XProtect Remote Manager.
- Describe the target audience for XProtect Remote Manager.
- Describe the current capabilities of XProtect Remote Manager.
BEGINNER
Communicating the value of XProtect Hospital Assist
XProtect Hospital Assist is a dedicated remote patient monitoring solution that allows the hospital to increase staff efficiency, react to incidents rapidly and provide high-quality patient care. In this course, you work with nursing staff from various departments to understand their challenges and how XProtect Hospital Assist helps solve them.
After completing this course, system integrator salespeople will be able to:
- Work with various end customer stakeholders that XProtect Hospital Assist is suitable for.
- Discover how Hospital Assist works.
- Discover the key components of the XProtect Hospital Assist extension.
- Discover how XProtect Hospital Assist and relevant XProtect Core product features enable remote patient monitoring in hospitals.
Communicating the value of Milestone XProtect for Casinos
Video is a critical part of any casino operation. Ensuring 24/7 video footage of gaming areas is a regulatory must in most parts of the world. Without video surveillance, there are no games. And with no games, no revenue. In this course, you work with various end customer stakeholders in a casino gaming environment to understand their challenges and how XProtect can solve them.
After completing this course, system integrator salespeople will be able to:
- Understand the needs of various end customer stakeholders in a casino gaming environment.
- Communicate the value of key existing XProtect features that meet the needs of casino stakeholders.
Communicating Product Features - Investigation and Evidence Handling
Accessing and exporting evidence when incidents occur is crucial to a successful implementation of a XProtect VMS. In this course, you discover key features that help when searching video and compiling evidence within Milestone XProtect products.
After completing this course, system integrator salespeople will be able to:
- Identify a given feature or function that help when searching video and compiling evidence within XProtect products.
- Explain the key components of each feature.
- Identify the product suite that supports that feature.
- Identify instances where these features are useful for end customers.
Communicating Product Features - System Monitoring & Maintenance
System integrators need tools and functions to monitor and maintain XProtect installations to keep them running as optimally as possible. In this course, you discover key features and functions that help monitor and maintain Milestone XProtect installations.
After completing this course, system integrator salespeople will be able to:
- Identify a given feature or function which help monitor and maintain XProtect installations.
- Explain the key components of each feature and function.
- Identify the product suite that supports that feature.
- Identify instances where these features and functions are useful.
Communicating Product Features - Deployment Options
Apart from the typical on-premises single site XProtect installation, Milestone offers several deployment options to suit many different needs and requirements. In this course, you discover the various deployment options available for Milestone XProtect, both onpremises and in the cloud.
After completing this course, system integrator salespeople will be able to:
- Identify the various on-premises and cloud-based deployment options available for XProtect.
- Explain the key components of the various deployment options.
- Identify suitable deployment options for various end-customer stakeholders.
Communicating Product Features - Ease of Deploying Milestone XProtect
System integrators are constantly under pressure to install and configure customers systems to specification in as short a time as possible. In this course, you discover the range of features and add-ons that help system integrators deploy XProtect to customer specifications quickly and efficiently.
After completing this course, system integrators in a deployment role will be able to:
- Identify various features and add-ons to XProtect that help deploy systems quickly and efficiently.
- Explain the key components of each feature and add-on.
- Identify instances where end-customer stakeholders would benefit from these features and addons.
Communicating Product Features - High-Performing VMS
As digital devices evolve to capture video and audio in ever-increasing fidelity, VMS installations must strike a balance between maximizing hardware performance while meeting budget constraints. In this course, you discover some of the features and functions within Milestone XProtect that keep end-customer installations running at peak performance and to budget.
After completing this course, system integrator salespeople will be able to:
- Identify various features and functions of XProtect that maintain high performance.
- Explain the key components of each feature and function.
- Identify instances where end-customer stakeholders would benefit from these features and functions.
Communicating Product Features - System Security
Many end-customers make system security their top priority when selecting a VMS. Others may need more information on how important it is for them and their business. In this course, you discover key features and functions of Milestone XProtect for system security.
After completing this course, system integrator salespeople will be able to:
- Identify a given system security-related feature.
- Explain what each feature does.
- Describe why different end-customer profiles care about each feature.
Communicating Product Features - Situational Awareness
Having physical eyes and ears on everything happening on site, in real time, is not possible. Milestone has developed several functions and features in XProtect which extend the abilities of physical staff to leverage real-time data. In this course, you discover key features and functions of Milestone XProtect that provide situational awareness.
After completing this course, system integrator salespeople will be able to:
- Identify a given feature which enhances situational awareness.
- Explain what each feature does.
- Identify the product suite that supports that feature.
- Engage with end-customer stakeholders about key situational awareness features, and how each feature impacts them.
Communicating with Business-Ready end-customer stakeholders
When engaging with customer stakeholders, system integrators need to understand the motivating factors for end customers when it comes to a VMS. Larger customers will likely have separate functions for IT, Security, Finance, Legal, and Procurement. For smaller customers, all needs must be balanced with one, or a few, stakeholders.
After completing this course, system integrator salespeople will be able to:
- Understand the various concerns an end-customer with a single stakeholder may have.
- Complete a discovery phase of a potential end-customer.
- Relate end customer needs to Milestone features and functions.
- Select the correct XProtect product based on end-customer needs.
- Create a proposal based on end-customer needs.
- Discuss proposal with end-customer while relating to identified needs.
Communicating the value of XProtect on AWS
XProtect on AWS (Amazon Web Services) reduces hardware on-premises and leverages AWS Infrastructure and Platform as a Service to remove the friction involved in setting up and maintaining on-site VMS systems. In this course, you discover the Milestone XProtect VMS products offered on AWS Marketplace and examine how they can provide value to both your customers and your own business.
After completing this course, system integrator salespeople will be able to:
- List and describe the XProtect on AWS Marketplace products Milestone offers.
- Articulate the benefits of XProtect on AWS Marketplace products for customers.
- Understand the benefits of XProtect on AWS Marketplace products for system integrator partners.
- Consider the projects and use cases that benefit the most from XProtect on AWS deployments.
- Unveil potential opportunities for AWS in your discussions with customers.
INTERMEDIATEExploring Milestone Care™
Milestone Care is a complete software maintenance and support program that takes care of a Milestone VMS installation throughout its lifetime. In this course, you discover the levels of Milestone Care.
After completing this course, partners will be able to:
- Identify a given Milestone Care level and explain the benefits.
- Find the best Care support program to match business needs.