Learner Support Inbox
learnersupport@milestonesys.com is fed by learners and Milestone employees.
Items may need to be forwarded to these Training Depts or individuals:
- Milestone Training Americas (milestonetrainingamericas@milestonesys.com)
- Laurie Marelli (lmr@milestone.us)
- Milestone Training EMEA (milestonetrainingemea@milestonesys.com)
- Neli Georgieva (nge@milestonesys.com)
- Milestone Training APAC (milestonetrainingapac@milestonesys.com)
- Eunice Lee (elee@milestonesys.com)
Account / Course Access
- Missing SSO
- Not authorized/needs group tag added
- Forgot/Change Password
Assessments
- Courses: MCDE, MCIT, MCIE
- Certificates: MCDE, MCIT, MCIE
- Training availible: Live Courses, eLEarning
- Issues:
- Hanging/grayed-out submit button
- Not registering completion in BV
- Name not displaying correctly
- 24-hour lockout
Certifications
- Assessement Courses: MCDE, MCIT, MCIE
- Valid: 2 years / Accessible x months/days
- Course accessible x months/days
- Issues:
- Not registering/not showing in Report
- Incorrect/no name on cert
Merge Requests
- Not automated / comes from Course Coordinators / student
- Send to BV, indicate Wining Record